E2Umart Refund Policy

Exchange & Refund policy for online purchase via E2Umart Webstore

1、At E2Umart, we strive to provide you with the highest quality goods and services. However, if your purchase does not meet your expectations, you may return the goods for either an exchange or a refund (see exceptions set out in Paragraphs 2 and 3 below) subject to the following terms and conditions:

a) Perishable goods (including without limitation, fresh produce, milk, cheese, bread, chilled and frozen food), must be returned within 48 hours from the time of purchase;

b) Non-perishable goods, must be returned within 7 days from the date of purchase;

c) Original proof of purchase receipt is provided;

d) Goods returned should be unopened, unused, in the original packaging and in the same condition as they were at the time of purchase;

e) Packaging of the goods must be intact with price tags / barcodes; and

f) Photo identification for the goods is provided (if requested).

2、No exchange or refund is allowed for the following goods:

a) Clearance products;

b) Bulk items (in cartons), in large quantity; and

c) Goods that have expired while in the customer’s possession after purchase.

3、All goods purchased from E2Umart are eligible for exchange only subject to the same terms and conditions set out in Paragraph 1 above, and no refunds will be provided.

Procedure for Exchange or Refund upon receipt of order

1、Upon receiving your order, please inspect the goods promptly. If any of the goods received are defective, damaged, missing or if you’ve received the wrong goods, please reach out to us immediately for assessment and rectification.

2、To initiate a request to return of goods, whether for an exchange or a refund, please email us at e2umart@gmail.com at  for our assessment. One of our associates will revert to you within 1-3 days on the outcome of your request.

3、Any attempt to return merchandise to E2Umart without first initiating the return request process described above and without prior authorization from our staff will not be accepted.

4、If the goods purchased online is allowed for an exchange or refund by our associate(s), the following procedures will be followed:

a) Exchange of goods:

Option 1

Our designated rider will deliver the replacement of goods or an alternative similar goods of equal value to the registered address for your initial purchase, at our own cost and expense.

b) Refund of goods:

Option 1

Any refund for goods purchased via the online platform will be processed and refunded to your original payment method. Please be reminded that the refund may take 7 to 14 business days for your bank to complete the processing.

Kindly be informed that E2Umart reserves the right to disallow, refuse or reject the exchange, return or refund of goods, even if the original receipt is presented, if the goods intended for return do not comply this exchange and refund policy guidelines.

Thank you for shopping at E2Umart.  If you have any questions about the above, please feel free to contact us via email at e2umart@gmail.com.